Featured case study
Segmented Self-Hosted Homelab
Designed and maintain a security-focused Proxmox and Docker environment with trust-based VLAN segmentation, internal DNS, reverse proxy routing, monitoring, remote access, and ZFS-backed storage.
IT Support • Systems • Infrastructure • Automation
Brian Wheeler
IT support and deployment professional combining hands-on technical experience with a background in operations leadership, customer service, training, and process improvement. I build and support systems with a focus on reliability, practical troubleshooting, clear documentation, and the people who depend on them.
Selected work
Projects that prove the work
Each case study focuses on the problem, technical decisions, implementation, troubleshooting, and lessons learned—not just the finished product.
Case study coming next
Green Parts Inventory
Internal inventory and equipment-tracking application built around real operational needs, including role-based access, model lookup, QR workflows, audit history, and technician-focused usability.
Case study coming soon
Case study in development
IT Automation & Support Toolkit
Support automation and troubleshooting work covering scripting, DNS repair, system checks, backups, documentation, and repeatable operational tasks.
Case study coming soon
Capabilities
Technical skills grounded in hands-on work
My strongest work sits at the intersection of end-user support, infrastructure, networking, security, documentation, and practical automation.
Windows & Linux SupportProxmox VirtualizationDockerVLANs & Network SegmentationDNS & Reverse ProxyingZFS & StorageMicrosoft 365Python / PowerShellTechnical DocumentationTroubleshooting & Escalation
Professional IT Experience
Support experience with an infrastructure mindset
My professional IT work combines customer-facing deployment, troubleshooting, networking, security configuration, documentation, and internal process improvement.
2024 — Present
Client Onboarding Technician
Novatech • Lafayette, Louisiana
Configure and deploy enterprise multifunction printer systems across Canon, Konica Minolta, Brother, and HP environments, integrating hardware with customer networks and business workflows.
- Configure IP networking, domain connectivity, print drivers, SMTP, scan-to-folder, and related network services.
- Troubleshoot hardware, software, connectivity, and configuration problems during build, delivery, remote support, and onsite deployment.
- Apply device hardening and security policies to support secure customer environments.
- Manage multiple concurrent deployments while maintaining documentation quality and customer requirements.
- Train end users on device operation, scanning workflows, and basic troubleshooting.
2023 — 2024
IT Intern
Pharma-Safe Industrial Services • Lafayette, Louisiana
Supported internal IT operations across user support, troubleshooting, asset management, documentation, and software testing.
- Maintained IT asset records to improve hardware and software visibility and accountability.
- Documented recurring issues and support procedures to improve consistency and knowledge transfer.
- Identified repeat support problems and helped organize information for process improvement.
- Tested internal software changes and communicated user feedback and usability issues.
Operations Background
Technical experience built on years of real-world operations
Before transitioning into IT, I built extensive experience across hospitality, food service, retail, maintenance, and operational leadership. I grew up around my family's motel and restaurant businesses, gaining early exposure to housekeeping, maintenance, remodeling, accounting, customer service, and day-to-day business operations.
My later work progressed from frontline restaurant and retail roles into shift leadership, dining room and kitchen management, food and beverage operations management in Yellowstone National Park, and several years as a chef supporting a West Texas workforce camp.
That background still shapes how I approach IT: technical systems exist to support an operation. Problems have to be solved under pressure, priorities have to be triaged, documentation has to be usable, and users need clear communication while the technical work gets done.
Certifications
Validated foundations with continued growth
ISC2 SSCPCompTIA Security+ ceCompTIA Network+ ceCompTIA A+ ceCompTIA Project+ ceCompTIA IT Operations SpecialistCompTIA Secure Infrastructure Specialist
Planned / In Progress
Continuing advanced security coursework with CCSP, CySA+, and PenTest+ targeted as part of ongoing professional and degree development.
Education
Western Governors University
B.S. Cybersecurity & Information Assurance
In progress • Expected 2027South Louisiana Community College
Associate of Science in Information Technology
2024 • GPA 3.65Contact
Ready for the next step in IT.
I am targeting opportunities in systems administration, infrastructure support, desktop support, Microsoft 365, NOC/support engineering, and security-minded IT operations where I can continue growing beyond frontline support.